Privacy and Terms
It is important to take care of users and clients and that means taking care of protecting their privacy. This policy expresses how the personal information of all people who interact with El Chico Llama through this website is treated and protected.
In accordance with the provisions of Regulation EU 2016/679, of the European Parliament and of the Council of April 27, 2016. (GDPR); El Chico Llama, informs you that, by accepting this Privacy Policy, you give your informed, express, free and unequivocal consent for the data you provide to be processed by El Chico Llama, as responsible for the treatment, and over which the security, technical and organizational measures provided for in current regulations are applied.
Warning minors.
If you are under 16 years of age and have accessed this website without notifying your parents, you should not register as a user.
On this website, the personal data of users is respected and taken care of. As a user you should know that your rights are guaranteed. In the case of minors under 16 years of age, the consent of parents or guardians is required for the processing of their personal data.
Responsible for the processing of your personal data.
Identity of the Controller: Javier Navarrete Sánchez
Commercial name: El Chico Llama.
NIF/CIF: 50546271E.
Address: Glorieta San Vicente - 28008 Madrid, Spain.
Email: hola@elchicollama.com.
Activity: Retail sale of illustrated prints.
How is your data obtained?
El Chico Llama manages the website elchicollama.com where information about services and products offered is provided.
The personal data processed in each of them comes from the users themselves and is collected through:
» Contact Form.
» Registration Form.
» Sales form.
Legitimation for the processing of your data.
To contact, consent with this privacy policy is required. The legal basis for the processing of data of people who contract products or services offered by El Chico Llama is the execution of the online sales contract.
Category of data that is processed.
The data processed in the e-commerce service are:
» Identification Data: (First name, Last name, username, email address, Postal address).
» CIF or company tax number.
» Specially protected data categories are not processed.
For what purpose is your personal data processed?
At El Chico Llama, there are different systems for capturing personal information and the information provided by interested parties is processed for the following purpose for each capture system (forms):
» Contact form: The following personal data is requested: Name, Email, to respond to users' requests to contact them through this means.
» Registration Form: In this case, the following personal data is requested: Name, Email, so that you can create an account in our system and give access to its features.
» Sales form: Data is also processed to manage the purchase, including order management, payment and all operations related to contracting the chosen service or product. This includes sending follow-up emails, responses, invoices, receipts, etc.
There are other purposes for which your personal data is processed:
» To comply with our legal obligations: Your data is processed to comply with a legal obligation that requires it, for example, to respond to a legal process or a request from a competent control authority, such as:
- Protect the rights and safety of users and third parties, as well as their own.
- Comply with legal requirements, including compliance with court orders, requests and other appropriate legal mechanisms.
- Provide information to representatives and advisors, including lawyers and tax advisors to help comply with legal, tax or security requirements.
- To support and improve the services offered by this website.
- Other non-identifying data is also collected, obtained through some cookies that are downloaded to the user's computer when browsing this website, which are detailed in the cookie policy.
- To manage social networks. The different domains associated with El Chico Llama have a presence on social networks. The processing of data carried out on people who become followers on the social networks of the official pages of El Chico Llama will be governed by this section, as well as by those conditions of use, privacy policies and regulations. access that belong to the social network that is appropriate in each case and previously accepted by the user. El Chico Llama will process your data for the purposes of correctly managing your presence on the social network, informing about activities, products or services, as well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers on social networks to send advertising individually.
El Chico Llama does not sell, rent or transfer personal data that may identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases collaborations can be carried out with other professionals, in those cases, consent will be required from users informing them of the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest safety standards.
Ads and Remarketing.
The information collected by El Chico Llama is used to improve advertising and measurement systems in order to show relevant advertisements for the services offered.
Use Facebook ads, Facebook's advertising platform, which allows you to create campaigns and ads. When generating an ad, you can segment the audience by:
» Place
» Demographic data (age, sex, etc.).
» Interests (activities, hobbies, etc.).
» What they buy on the internet and through other channels.
The data obtained through Facebook ads is subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.
The information collected through this feature is collected by Facebook cookies and you should know that lead ad data is stored on Facebook servers. You can learn about the data these cookies collect in the following privacy policies of each service:
If you do not want your information to be collected by these cookies, you can disable Google's use of cookies through Google Ads Settings. You can also opt out of a third-party vendor's use of cookies via the Network Advertising Initiative opt-out page..
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether personal data is processed at El Chico Llama and how it is processed. Interested persons have the right to:
» Request access to personal data relating to the interested party.
» Request its rectification or deletion.
» Request its cancellation.
» Request the limitation of your treatment.
» Oppose treatment.
» Request data portability.
The interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data by El Chico Llama. At that time, El Chico Llama will stop processing the data, except for compelling legitimate reasons or the exercise or the defense of possible claims. As an interested party, you have the right to receive the personal data that concerns you, that you have provided and in a structured, commonly used and machine-readable format, and to transmit them to another person responsible for the treatment when:
» Treatment is based on consent.
» The data has been provided by the interested person.
» The treatment is carried out by automated means.
By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.
The interested parties will also have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data that concerns them infringes the Regulation.
To exercise these rights, contact El Chico Llama through the address hola@elchicollama.com
How long is your data kept?
The personal data provided will be kept:
» As long as the commercial relationship is maintained.
» Until its deletion is requested by the interested party.
» For a period of 2 years, counting from your last confirmation of interest.
To which recipients will your data be communicated?
In accordance with the uses of personal information, we may communicate your personal information to recipients who help us promote or support our services or the services of our users ("service providers").
All service providers enter into a contract with El Chico Llama, which protects personal information and restricts the use of any personal information in accordance with this policy.
To provide services strictly necessary for the development of the activity, El Chico Llama shares data with the following providers under their corresponding privacy conditions:
Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help elchicollama.com analyze how users use the website. The information generated by the cookie about your use of elchicollama.com.com (including your IP address) will be directly transmitted to and stored by Google on servers in the United States.
Billing tool: Prestashop, according to privacy policy.
Mysql customer and database management tool according to its privacy policy.
Messaging services: Correos, according to their privacy conditions.
Secrecy and security of data.
El Chico Llama, is committed to the use and processing of the users' personal data, respecting their confidentiality and using them in accordance with their purpose, as well as to comply with their obligation to store them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.
This website includes an SSL certificate. It is a security protocol that ensures that your data travels completely and safely, that is, the transmission of data between a server and a web user, and in feedback, is completely encrypted or encrypted. It also includes Antispam measures, measures against attacks and phishing.
With respect to the confidentiality of the processing, El Chico Llama will ensure that any person who is authorized to process the client's data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (whether it is a duty contractual or legal).
When a security incident occurs, upon becoming aware of El Chico Llama, it must notify the Client without undue delay and must provide timely information related to the security incident as it is known or when reasonably requested by the client.
Security Notification and Breach Declaration.
At El Chico Llama, reasonable and appropriate measures are taken to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information, not However, if El Chico Llama determines that your service data has been misappropriated, exposed by a security breach, or improperly acquired by a third party, El Chico Llama will immediately inform you of such security breach, appropriation or improper acquisition.
Navigation.
When browsing elchicollama.com, non-identifiable data may be collected, which may include IP addresses, geographic location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third-party services. This website uses the following third-party analysis services:
» Google analytics.
» Prestashop
This information is used to analyze trends, administer the site, track users' movements around the site, and to gather demographic information about the user base as a whole.
Accuracy and truthfulness of the data.
As a user, you are solely responsible for the veracity and correctness of the data you send to El Chico Llama, exonerating El Chico Llama of any responsibility in this regard.
Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the contact or subscription form.
Acceptance and consent
The user declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the processing thereof by El Chico Llama in the manner and for the purposes indicated in this privacy policy.
Revocability.
The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to El Chico Llama in the terms established in this Policy for the exercise of ARCO rights, in addition to the new rights collected. in the European Data Protection Regulation (portability, deletion and limitation). This revocation will in no case be retroactive.
Changes to the privacy policy.
El Chico Llama reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, El Chico Llama will announce on this page the changes introduced with reasonable advance notice of their implementation.
Doubts and questions about this privacy policy.
If you have questions about this policy or if you have privacy concerns regarding access or correction of personal information, you may contact El Chico Llama at the following address:
hola@elchicollama.com
While most access-related questions and issues can be handled quickly, complex requests may require more research and time. In such cases, the problems will be resolved or you will be informed regarding the nature of the problem and the appropriate next steps, within thirty days.
Document revised on January 1, 2024